Full UCCX version build with any Engineering Specials (ES) or Cisco Options Package (COP) files installed, for example 10.1-37.You should also gather this information before you contact TAC for assistance. Before You Contact Cisco Technical Assistance Center (TAC) If there are any questions, you could request that a Microsoft Exchange administrator obtain and analyze the mailbox audit logs before you continue with the troubleshoot.
Note: Cisco is not responsible for troubleshooting the Microsoft Exchange server. #log4j.rootLogger=DUMP#.SplkLevel,LOG,DBG, Microsoft Exchange Server LogsĪ Microsoft Exchange administrator should be engaged to obtain the Microsoft Exchange mailbox audit logs. #log4j.rootLogger=CALL#.SplkLevel,LOG,DBG,CONSOLE
It should look like this: log4j.rootLogger=TRACE,LOG,DBG,CONSOLE # most debugging needs, set to OFF when debugging is not required.Īlso open the EemUi.cfg file and remove the pound sign (#) from the line that references TRACE (should be first line) and add a pound sign to the line that references DEBUG (should be third line). # Each level provides successively more debug info, DEBUG should be sufficient for # Threshold may be one of the following OFF, DEBUG, CALL, TRACE, DUMP The file should now read similar to this: Under the category, set the threshold to trace and save the file. In order to set traces, navigate to C:\Program Files(x86)\Cisco\Desktop\ and open the Agent.cfg file. In order to collect logs, open the Real-Time Monitoring Tool (RTMT) > Trace & Log Central > Collect logs > Select all Cisco Desktop services and EEM Server service. In order to set traces, navigate to Cisco Unified CCX Serviceability > Trace > Configuration > Cisco Unified CCX Desktop Services and set the Cisco Desktop Agent Email Service to Debugging 4. Note: Set tracing on the server and agent side, recreate the issue, and then collect the logs. Set and Collect Traces for UCCX CAD Email Issues This section covers several issues you might encounter and how you can resolve them. The information in this document is based on UCCX Version 8.x and later, CUCM Vesrion 8.x and later, and CUPS Version 8.x and later.